FAQ

PHP и MySQL хостинг для сайтов и WordPress блогов. Лучший платный хостинг от хостинг провайдера Эскхостинг

FAQ

In this section we have gathered frequently asked questions from our valued customers.
Please read them through. They should answer some of your questions about features of our plans as well.
If you did not find answer to your specific question, please do not hesitate to contact us via any support channel (chat/e-mail/phone) at any day and at any point of time.
We are always at your help and at your service!

Billing

	What payment methods does Eskhosting accept?
	What billing periods are available for web hosting account?
	Are there any hidden charges or setup fee?
	Can I pay on a monthly basis?
	What if my hosting plan expires? Do you renew web hosting plans automatically?
	How do I renew my domain name registration?
	How do I get a refund?
	What money-back guarantees do you provide?
	Can I upgrade/downgrade my hosting account at any time?
	Can I change billing period for my hosting account?
	How can I check all my billing transactions?
	I need official invoice for the services that I have ordered from you. May you provide me with it?
	Which web hosting plan is right for me?

General

	What is your legal address?
	How long have you been in business?
	Do you offer any affiliate program? How can I earn with you?
	Do you allow adult sites?
	Do I get a control panel to manage my hosting account? What control panel do you use?
	What are the channels for 24/7/365 technical support?
	Do all plans offer static dedicated IP addresses?
	Do you host all type of domains?
	Do you make every-day backups?

Affiliate

	How long does it take for my account to be activated?
	What is affiliate program?
	What are the benefits of Eskhosting affiliate program?
	How do I become Eskhosting affiliate?
	Should I be Eskhosting customer to become Eskhosting affiliate?
	How do you track affiliate transactions?
	How much can I earn?
	When and how often I will be paid?
	What are the payment methods for the affiliates?
	If I am Eskhosting customer, can I use commissions for renewing hosting service or domain name registration?
	I have any further questions or would like to know about my status as an affiliate? Who do I contact?

Technical

	E-commerce solutions
	FrontPage extensions
	Search engine submission
	Apache handler
	On-line communities

My account

	What are the nameservers that my domain should point to?
	How can I access my control panel to manage my account?

Help

	Do you offer web design services?
	Unix (Linux) hosting.
	Web site hosting services.
	Choosing your web hosting service provider. New standards of the web hosting services.
	Effective e-commerce hosting solutions. How to create e-store that will sell?
	What is domain name? Domain name basics.
	WAP hosting
	The use of SSL certificate
	Web site statistics overview
	How to choose domain name?
	Domain name registration transfer explained
	Whois Privacy Service. Terms and benefits.
	Questions to ask your web hosting provider before you buy

Блог-хостинг

i would like to be billed monthly and i donot have a credit card can you send me a bill each month?

сPanel

	How can I get cPanel user guide manual?
	Backup functionality
	SSL manager
	What is directory password protection? Can I protect certain directory with a password?
	Custom error pages
	Web site statistics. Raw access logs. Error logs
	MySQL
	PostgreSQL
	Managing databases
	Redirect URL
	CGI Center
	CronJobs
	Index manager.

Доменные имена

	Where the servers are physically located?
	What is domain name?
	How long does it take to register domain?
	What is DNS?
	How can I transfer domain name to your name servers?
	What are your nameservers?
	What is domainanme registration period?
	What TLDs (top level domains) can I register through you?
	What is Whois privacy service? Can I order Whois privacy?
	Who is the owner of the domain if I register domain through you?
	how to secure a web server?

Общие технические воросы. Терминология.

	Supported functionality
	What control panel do you provide?
	What is disk space?
	What is sub domain?
	What is POP3? How many POP3 accounts I can create?
	What is SMTP?
	What is IMAP?
	What is e-mail auto responder? How many e-mail auto responders may I create?
	What is mail forward? How many mail forwards I may create?
	Mailing list
	Default mail address
	What is spam? Do you filter spam?
	Do you check mails with the object to virus?
	Custom MX Record
	FTP sub accounts
	Can I deny a certain IP from accessing my website?
	Do you provide hotlink protection?